Business - 06 - Recall of valves - procedure

This article which belongs to me under username: oruckenan was first published in www.elsmar.com  forums on 2013

Here is recall of valves procedure suggested to use by engineering and procurement department:

1/This suggest that you are a distributor of valves and you will use this procedure after selling valves;

1. 11/ customer can complain on valve deficency (sealing, serious metal cracks, painting thickness is not enough so corrosion etc), 
2. DEcision on method of repairing:
• 121/ so you inspect on site decide if it is possible to repair on site, 
• 122/or recall to workshop. 
• 1221/So here, you recall your products from site (removing from line, transport back to workshop), 
• 1221-1/send material to workshop and request info from workshop/provider. 
• 1221-2/commercial action: (you are not producer but intermediate so this is what you will use) 
• 1221-2/2/ review contract with client, for cost and terms of recall (whose fault is it), 
• 1221-2/3/ review site inspection report and so wich contract clause is applied. 
• 1221-2/4/ Provide new replacement product to client: choose between: transport charge to client but product free or all cost charging to client, 
3. 2/ you mean you are producer and so you recall product: here the procedure goes to same until 1221-1/ , 

• 21/ on workshop simultaneous actions are taken: technical action: inspect and research of root cause
• 21/1/technical analysis and reporting, 
• 21/2/deciding options: changing qa/qc or production machinery, or personel training, or material, etc.. 
• 21/3/information/advertisement to commercial distributors, or on website etc.. about the changes instaured
• 21/4/ here the same commercial action is applied (like on the top) but here your client is not the final user but the distributor/the retailer. This means contract review, responsibility and cost charging to who etc
1. 3/ you mean you are client, 

• 31/call retailer for inspect on site of deficiency
• 32/removing valve from the line
• 321/applying safety precautions on site for the work, permissions, then safety observation during removal
• 33/warehousing check-in
• 34/packing
• 35/transport to retailer
• 36/requesting deficiency detailed report
• 37/suggesting applied contract clause to event, 
• 371/informing provider about that/ 
• 372/feedback request, 
• 373/responsibility of which side decision
• 374/and final who bares the cost decision
• 38/Payment:
• 381/PO (if we pay the cost) for replacement material 
• 382/spare part renew request (if provider pay cost

so this is kind of flow chart on mechanical parts recalling, and also this what I understand from `recalling valves`. If this is insufficient or not correct , please comment.

Additional reference: 
- https://elsmar.com/Forums/document-control-systems-procedures-forms-and-templates/59581-writing-manufacturing-recall-procedure.html (`Last edited by oruckenan; 4th July 2013 at 04:50 PM`.)