mngt - bus - Contract management - Sözleşme yönetimi

Note: want to know how to implement it? just contact me! info@alorya.com . All seem to be words isn`t it? In fact they are resuming huge amount of details in short words, if you don`t know the practice they will appear non-sense to you. So contact me!

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 It is : 

• Service delivery management
• as agreed
• required as level perform
• required quality
• Relationship management
• constructive:
• aiming to resolve
• ease tension
• identify problems
• easily, early
• Contract administration
• formal governances (what is it)
• formal changes (making it, following them, communicating it)

How to do it:

• Good preparation is important
• Being flexible to accomodate changes
• Knowing well provider`s business (good documentation) - get informed about each signature side of contract
• Managing service delivery (does this mean, we do service providing? so act ccording to it?)
• Quality of service delivered, panel and volume (create quality metrics)
• Benchmarking
• compare organisation performance
• for improving
• for pricing
• Managing risk, 
• which risk is 
• under provider control
• is not under provider control
• Business continuity plans
• contingency plan: sürprizler, öngörülemeyen masraf, yasal düzenlemeler ve işler. Bunlar işi durdurabilir. Bu durumda ne yapalım diye plan yapılması lazım.
• Managing the relationship
• the relationship analyze by
• contractual aspect
• commercial aspect
• What are the responsibilities
• trust
• communication
• recognition of mutual aims
• Facilitate a good relationship
• Information should flow
• Establish communication level
• kim kimle görüşecek

Continuing improvement

• improve in
• overall quality management (I added)
• product (I added)
• price
• promotion (I added)
• placement (I added)
• service

Change management

• Contracts should be capable of change
• change on terms
• change on scope
• Relationship should be strong to facilitate this

Flexibility

• There must be flexibility on both sides
• How:
• Willingness to adapt the terms of the contract to reflect the changing world
• Problems can arise at any moment, so flexibility is a must

Proactivity

• Yes to proactivity but no to reactivity
• proactivity is anticipating, it is a prevention before things happens
• reactivity is posticipate, AfterEventReacting
• Good contract management aims to anticipate and respond to business needs of the future

Managing failure events during contract management

• Failure events occuring cause
• contract not well managed from the customer side 
• Probable causes:
• provider`s and customer`s interests are getting contradictory, divergent
• customer is not able or is late in making decisions
• Misunderstanding due to:
• language problems
• cultural difference 
• Amateur in the project or in the entire business
• Slow progress of project (due to what? is it related to late decision making?)
• Low benefits
• due to market change
• due to overexpense of customer
• due to bad investment gone wrong?
• value will not become money (what does this means?)
• contract becomes unworkable
• due to market change
• due to legal discordance of both parties
• Why failure to manage
• poorly drafted conteracts
• inadequate ressource 
• customer and provider team strength unbalanced (skill & experience)
• wrong people lead
• misunderstanding (or lack) context complexities and dependencies of the contract
• failure to check assumption (varsayim)

Resolving 

• Define our needs in the contract
• what do we expect (each side of contractor)
• Subcontractor evaluation and selection
• reliability for each product of one company
• Job reference, 
• previous work completions proofs
• Company creation date
• enoughness of machinery and manpower (işgücü yeterliliği)
• sufficency / competency / enoughness financially - has the company enough finance
•  Purchase
• is the provider the shortest path to get the product
• Wh'ch type of contract
• personal finance
• design and build
• prime contracting 
• Lessons Learned
• do we have it
• did we revised it before starting up related step
• Performance management
• ar we doing it for each section of the project
• did we defined performance criteria 
• for each department 
• for each step of project for this department
• do we have benchmarking
• Improvement criterias
• are we watching it / following it
• Did we defined the criterias possible to improve during the project
• Risks
• what are they
• how do we manage them

Project managers are those who manage the contract on behalf of the customer : This is resuming all in one sentence.